Project 1: e-Kiosk
So our first project at part-time UX/UI bootcamp was to redesign a metro kiosk interface for a nearby station by including a feature that helps a user group achieve a task.
We choose Metropolitano de Lisboa witch was used by 85.6 million passengers in 2020.
When we were defining the problem we dived into google looking for a complaint portal to see what were the users unhappy about, did some interviews and talked to the metro staff.
Then in the define phase we used an affinity diagram where we:
- Collect all the problems;
- Group them by categories;
- Give each category a name;
- Rate them;
- Vote for the problems.
We came up with 9 different categories and 5 final major problems that we wanted to improve:
- Lack of knowledge about fares;
- “In which slot should I place my metro card when I’m recharging it?”;
- To many ticket options;
- The button to change languages it’s difficult to see;
- There are many accumulated receipts.
We then started to create low fidelity paper prototypes to sketch our ideas and test them with real users in order to know what we should improve in our design.
After that, we end up with our final Paper Prototype and created our own metro kiosk to show it in class:
In conclusion, this project helped us to learn more about design thinking as well as how to define a problem and how to solve a problem. We use the ability to observe people’s behavior and interpret their pain-points.
